The agreement between Nandi and your business. It covers what Nandi provides, what you remain responsible for, what you pay, and what happens if either of us wants to stop.
Draft reference date: 15 October 2026 (rehearsal-aligned draft). No effective date has been set.
Provisional legal content — for design review only. Not approved for publication or customer acceptance.
This sets out the contractual model the product is built around, in the language it should be explained in. It is not legal advice and it is not a finished agreement. Items marked To be completed before launch need a commercial decision or a lawyer, and the list of them is at the end of the page. In particular there is no liability cap, no governing law and no contracting entity here, because those are not design decisions.
Almost everything below follows from this distinction, so it comes first. There is an agreement between Nandi and your business, and a separate one between your business and each of your customers. Nandi is not a party to the second one, and nothing in these terms makes it one.
Nandi provides the software. You pay a subscription for it. Nandi is responsible for operating the platform competently and for what it does with your information.
Nandi sells you an operating platform. It does not sell your services, and it does not take over your business.
The appointment, the treatment, the repair, the price, the refund. You are the seller, even when the booking was made by Nandi and paid for through Nandi.
You remain responsible for what you sell. Nandi administers it; it does not stand behind it.
Nandi is sold to businesses: a company, a partnership, a sole trader, or somebody authorised to act for one. If you are accepting these terms, you are confirming you can commit that business to them.
Nandi is not a personal subscription for running your own affairs, and it is not for anyone under 18.
Reading this website does not put you under this agreement. You can read every page and every guide without agreeing to anything. This agreement starts when you create an account and subscribe.
Software that helps your business handle customer interactions and the operational work around them, according to the information and rules you give it. In practice that currently includes answering enquiries, holding conversations, taking bookings, sending reminders and following up, keeping customer history, applying the behaviours you have set, showing you what has happened, handing things to you when it should, and taking payments from your customers where you have chosen to enable that.
Described at that level deliberately, so the agreement does not need rewriting every time the product improves. What you are entitled to is the service as it actually is, not a list of features frozen on the day you signed up. Anything Nandi labels as experimental is exactly that, and is not covered by the same expectations as the rest.
Nandi works from what you tell it, so keeping that accurate is your side of the arrangement: your services and prices, your hours and availability, your team, your capacity, and the rules you set about booking, notice periods, deposits, payment and what must come to you.
Those rules are yours, which means you are responsible for them being true, lawful, and fair to your customers. Nandi applies them consistently. It will not correct a policy that is misleading or unlawful, and it does not take responsibility for one you configured on purpose. If you tell Nandi to say something to your customers, that is your business saying it.
Nandi uses AI to interpret messages and other inputs: to understand what a customer is asking for. What Nandi is then allowed to do is determined by Nandi’s own software, your configuration and the rules you have set. The AI does not have free rein, and these terms do not give it any.
Nandi does not promise every interpretation will be correct. Language is ambiguous and people are unclear, so occasionally Nandi will read something the wrong way. That is why the product is built to hand a situation over rather than guess, and why you can review what it has done.
Nandi applying your rules does not transfer your commercial decisions to Nandi. Your prices are still your prices and your policies are still your policies, whoever typed the message.
You can see every conversation Nandi has had, take over any of them, correct your business information, and change your rules whenever you like. You are expected to keep that configuration accurate and to keep a reasonable eye on how Nandi is being used in your business.
What these terms do not require is that you approve each thing Nandi does before it does it. That would defeat the point of the product. The bargain is that you decide the rules in advance, and Nandi acts inside them.
You are the seller. Nandi is not the merchant of record for what you sell, and it is not a party to your agreement with your customer. So you remain responsible for the quality of your work, for actually delivering what was booked, for the prices your customers pay, for refunds and cancellations, for your customers’ consumer rights, for tax on your own sales, for any licences your trade requires, for handling disputes, and for the accuracy of what your customers are told about your business.
Nandi gives you infrastructure for administering all of that. It does not assume any of it.
You pay a subscription for Nandi itself. This is separate from any money your customers pay you, and the two never mix.
The amount, the currency and the interval are the ones set out in the offer for your market that you accepted when you subscribed. In this market that is {{ priceLine }}. What you agreed is what you are billed. Details are on the pricing page and in your billing settings.
This is worth stating plainly because it is unusual to say. Your subscription is a fixed amount in your own currency. It is not a foreign figure converted afresh on each billing date, so ordinary currency movement does not change what leaves your account. Nandi carries that risk rather than passing it to you month by month.
Whether tax is included in that figure or added to it depends on your market, and is stated in the offer you accepted. Tax on your own sales to your own customers is yours to handle.
Tax treatment per market, stated as inclusive or exclusive, and whether any part of a subscription fee is ever refundable. Neither is decided, and neither should be decided by a marketing page.
Nandi may change what it charges new customers. That, by itself, does not change what you pay. Changing the offer on the website is not the same as changing your subscription, and these terms do not treat it as though it were.
Changing the price of an existing subscription is a deliberate step, and Nandi does not reserve a right to reprice you quietly. The terms on which any such change is made are part of the commercial policy for your market, and are set out here before launch.
Optional. If you turn it on, your customers can pay deposits and balances through Nandi. When they do, they are paying you, not Nandi, and the money settles into your own account.
Nandi does not take a percentage of it. Under the current commercial offer there is no Nandi transaction fee on ordinary customer payments. The subscription is how Nandi is paid.
That is not the same as payment processing being free. The payment provider charges its own processing fees, at its own rates, and those are separate from your Nandi subscription. Nandi does not control what a provider charges. You decide whether you absorb that fee or, where your provider and local law allow it, whether it is added to the customer’s total. Nandi does not add a surcharge to your customers on its own initiative.
Which payment methods and capabilities are available depends on your market, your trade, your currency and your provider’s own rules. Nandi cannot promise that every payment capability exists everywhere.
Stripe is the provider at launch, and Nandi is built to use different providers in different markets over time. When you connect payments you may also be entering an agreement directly with the provider, and its terms apply to you as well as these.
That matters in practice, because the provider is a regulated business making its own decisions. It will verify who you are and may ask you directly for your legal entity details, who owns and represents the business, your payout account and supporting documents. It sets its own fees. It runs its own dispute and chargeback processes, and may hold reserves. It can restrict or suspend payment services under its own terms, and Nandi cannot overrule that.
Two consequences. First, if verification is incomplete, customer payments will not switch on, and keeping that information current is your responsibility. Second, that is a payments problem rather than an account problem: the rest of Nandi carries on working while it is sorted out. Payout timing depends on your provider and market, so Nandi does not promise instant settlement.
Where a provider changes its own terms and Nandi is the one required to tell you or collect your agreement, Nandi will do that rather than leaving you to notice.
Yours, because the sale was yours. Refunds you owe, chargebacks raised against you, and arguments about the work all sit with your business, subject to the law and to your provider’s rules. Nandi gives you the tools to administer them and the record of what was agreed, which is usually what settles the argument.
Nandi does not decide refunds for you, and it does not move money out of your account on its own.
Your business data and your customers’ data remain yours. Nandi gets the permissions it needs to host, process, transmit, display and work with that data in order to run and secure the service for you. Nothing more, and nothing that amounts to Nandi owning it.
For your customers’ personal information you are the one deciding why it is held, and Nandi handles it on your instructions. The privacy policy explains that split, and the data processing agreement sets out Nandi’s obligations as processor. It forms part of this agreement.
Your side of that: having a lawful basis for the customer information you ask Nandi to handle, and telling your customers what they are entitled to be told, including Nandi’s role where the law requires it. Nandi will give you the information you reasonably need to do that.
Both sides keep the other’s confidential information confidential.
Nandi keeps the rights in its own software, design, interfaces, documentation, brand and underlying technology, including improvements to Nandi itself. You owning your data does not give you ownership of the platform, and Nandi operating the platform does not give it ownership of your data.
If you tell Nandi what could be better, Nandi can act on that without owing you anything for it. That covers your suggestions about the product. It is not a route to using your customer data or your confidential information for something else.
Do not use Nandi to break the law, to deceive or defraud your customers, to send communications you are not allowed to send, to infringe somebody else’s rights, to introduce malicious software, to attack or probe the platform’s security, to reach accounts or data you have no right to, to abuse payment systems, or to get around a restriction a provider or regulator has imposed.
Some trades cannot be served by a particular payment provider, or are restricted by law. Where that applies to you, customer payments may be unavailable or limited. That is a narrower thing than not being allowed to use Nandi, and Nandi will not treat it as the same unless it has to.
You look after your own access: keep your sign-in details safe, keep the list of people who can get into your account current, make sure they act within what you have authorised, and tell Nandi promptly if you think something has been compromised.
Nandi is responsible for securing the platform itself. That responsibility is not disclaimed here, and it does not shift to you because a breach happened on Nandi’s side of the line.
Nandi aims to be a service you can rely on, and takes that seriously, because a business depending on it to answer customers cannot afford otherwise. It is not promised to be uninterrupted or error-free, and there is no uptime guarantee sold with the current plan. There will be maintenance, and occasionally something urgent.
Nandi also depends on other companies: hosting, messaging, sign-in, AI infrastructure, payment providers. When one of them has a problem, part of Nandi may stop working, and Nandi will say so honestly and get it back. What Nandi will not do is treat “a third party was involved” as a reason it has no obligations at all.
Support is by message to a person, during working hours. There is no guaranteed response time, no round-the-clock cover and no dedicated account manager on the current plan, and Nandi would rather say that than imply otherwise.
Nandi will keep changing, and mostly that means improving. Screens will be redesigned and details will move, and these terms do not freeze the product as you first saw it.
There is a limit to that. If Nandi were to materially reduce something core that you are paying for, you will be told in advance and able to leave rather than being quietly given less than you bought.
Nandi promises to provide the service with reasonable skill and care. That is a real commitment and it is the one the rest of this section is measured against.
Nandi does not promise business results. Not more bookings, not fewer no-shows, not more revenue, not customers who stay longer, not a particular number of hours saved. The marketing pages describe what Nandi is built to do and the outcomes it is designed to produce; they are not guarantees, and nothing on them forms part of this agreement.
Nor does Nandi promise that every interpretation is right, that every enquiry becomes a booking, that every payment succeeds, that every reminder is read, or that it will never be down. Anything Nandi cannot honestly stand behind is not written here as though it could.
Some liabilities cannot be excluded by law, and Nandi does not attempt to exclude those. Beyond them, the limits that apply between us will be set out here.
The limitation of liability and any indemnities, drafted by counsel against the chosen governing law, the contract value and the real exposure around data and payments. Deliberately left empty: a cap invented in a design document is worse than an obvious gap, and any indemnity should be narrow and reviewed rather than copied from a template.
It starts when you subscribe and renews each billing period until one of us ends it. There is no fixed contract term.
You can stop from your billing settings without having to ring anybody. When a cancellation takes effect, whether Nandi continues until the end of a period you have already paid for, and whether any unused time is refundable, are set out below once that policy is settled. This document will state them; a screen elsewhere in the product will not decide them.
The cancellation and refund policy as a commercial decision, including any notice period, whether a part-month is ever refunded, and how long a pause may last. The mechanics above are what the product is designed to do; the policy is not ratified, and a contractual promise should not be inferred from a screen.
Nandi may suspend things where it needs to: a security threat, suspected fraud, unlawful activity, a serious breach of these terms, unpaid subscription fees, or a requirement imposed by a provider or regulator.
Suspension is aimed at the thing that is actually wrong. If your payment verification lapses, customer payments stop and the rest of Nandi carries on. Switching off an entire account is a last resort for when there is genuinely no narrower option. Where Nandi can tell you first, it will.
Nandi stops answering your customers, billing stops, and anything you already owe is still owed. For at least 90 days afterwards you can still sign in to download your data or to start again. Nandi keeps what the law requires it to keep, and the privacy policy explains why closing an account is not the same as instant deletion everywhere.
What happens to your customers’ personal data when the agreement ends, including its return and deletion, is governed by the data processing agreement rather than left to Nandi’s discretion afterwards.
One thing worth knowing: ending your agreement with Nandi does not automatically end your separate agreement with a payment provider. That is between you and them, on their terms.
If your Stripe account is connected to Nandi, ending the agreement does not disconnect it by itself. Nandi ends its own access by removing the account from its platform, which leaves the account itself yours and working. Until that is done, your data is not deleted.
The export now exists, and the first paragraph states it; the wording still needs legal review. Deletion after the 90 days is built but switched off in every market. Ending Nandi’s access to a connected Stripe account follows Stripe’s documented route, and a sandbox test showed Nandi’s access ends; that the account keeps working afterwards rests on Stripe’s documentation, which legal review should check against the last paragraph’s wording. This document is a design and structure reference; its legal text is not production-final.
Nandi is built to work in more than one country, and what is available is not identical everywhere. Prices, currencies, payment providers, payment methods and some capabilities differ by market, usually because regulation requires it. Nandi will not promise a regulated capability in a country where it does not have it.
Reading Nandi in another language changes the words and nothing else: not who you contract with, not your subscription, not your market, not your currency, not your configuration. If these terms are translated and the versions disagree, the English version governs, so far as the law allows.
The agreement is made up of this document, the data processing agreement, the acceptable use rules, the commercial offer you accepted for your market, and any provider-specific terms and notices. If they conflict, the more specific document governs on its own subject: the commercial offer decides what you pay, the data processing agreement decides how your customers’ data is handled, and this document covers the rest.
The privacy policy is there to explain what happens to personal information. It is not a substitute for the processor terms in the data processing agreement, and it is not being used as one.
Nandi keeps a record of which version of these terms you accepted, which offer you accepted, when, and who accepted it. That is so the question “what did we actually agree to?” has an answer that does not depend on what is on this page today.
These terms will be updated as the service develops. Minor clarifications come with an updated date at the top. Anything material, meaning a change to what you are getting, what you pay, or how your customers’ data is handled, is sent to you directly and in advance, with the notice the law requires. Where the law says you have to actively agree rather than simply carry on using Nandi, you will be asked.
Legally significant notices are sent to the contact details on your account, not left as a banner in the product and treated as delivered. Keeping those details current is your side of that.
The contracting entity, the governing law and the way disputes are handled are set out here.
The legal name of the contracting entity, its registered address and number, the governing law, and how disputes are resolved and where. Empty on purpose. It cannot be inferred from the currency on the pricing page, from the first launch market, from where the founders live, or from where the payment provider is based. It is a decision about the legal entity, and it has not been made.
Each of these needs a commercial owner or a lawyer, and none of them should be settled by whatever a design or a marketing page happens to say. Collected here so they are countable.
The privacy side has its own list on the privacy policy. Between them they are the legal package that has to exist before launch.